Terms of Service

Version 2

Effective Date: May 11, 2026

centerleap — Terms of Service

Effective date: May 3, 2026 Last updated: May 11, 2026

1. Who you're contracting with

These Terms of Service (the "Terms") are a binding agreement between you and GENERAL SOFTWARE COMPANY LLC, a Wyoming limited liability company with its registered office at 32 N Gould St., Sheridan, WY 82801, doing business as centerleap.com ("centerleap," "we," "us," or "our").

When we say "you" or "Customer," we mean the business entity (or its authorized representative) using the Services. You represent and warrant that you have full authority to bind that legal entity to these Terms.

By creating an account, accessing any centerleap mobile application, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2. The Services

centerleap is an AI-powered all-in-one operating system designed to help small-to-midsize businesses operate more efficiently. The Services combine communication tools, CRM, routing, HR functions, document management, and artificial intelligence to automate and accelerate business processes — for example, generating contracts and HR documents from your existing templates, AI-assisted hiring and disciplinary workflows, autonomous routing decisions with your consent, and RAG-based search across your organization's documents and data.

Web surfaces.

centerleap web application — app.centerleap.com
Marketing site — centerleap.com

Mobile applications (each a "Service" and collectively the "Services"):

centerleap — platform shell (iOS com.centerleap.ios; Android com.centerleap.android)
centerleap mail — encrypted email (iOS com.centerleap.mail.ios; Android com.centerleap.mail.android)
centerleap chat — team channels with AI monitoring (iOS com.centerleap.chat.ios; Android com.centerleap.chat.android)
centerleap phone — VoIP softphone and call-center features (iOS com.centerleap.phone.ios; Android com.centerleap.phone.android)
centerleap text — business SMS / MMS (iOS com.centerleap.text.ios; Android com.centerleap.text.android)
centerleap route — AI dispatch, routing, and customer arrival notifications (iOS com.centerleap.route.ios; Android com.centerleap.route.android)
centerleap leads — lead-queue / CRM (iOS com.centerleap.leads.ios; Android com.centerleap.leads.android)

Additional capabilities include HR tools (hiring workflows, disciplinary action templates, and related document generation), a document management system with e-signature and cloud storage, and a Retrieval-Augmented Generation (RAG) system for searching your organization's internal documents and database.

We may add, remove, or change Services at any time and will provide reasonable notice of material adverse changes via in-product notice or email. Beta or preview features are provided "AS IS" and may be modified or discontinued without notice.

Important AI disclosure (App Store compliance). AI features (contract / HR document generation, autonomous routing, RAG search, etc.) are assistive tools only. You remain fully responsible for reviewing, verifying, approving, and being legally accountable for all AI-generated or AI-assisted outputs. AI outputs are not guaranteed to be accurate, complete, legally compliant, or suitable for your specific situation. Never rely solely on AI for legal, HR, financial, safety-critical, or regulated decisions.

3. Accounts and eligibility

3.1 Account creation

You must register for an account to use most of the Services. You agree to provide accurate, current information and keep it up-to-date. You are responsible for all activity under your account and for keeping your credentials confidential.

3.2 Eligibility

The Services are available only to businesses and other legal entities (not individuals acting in a personal capacity). You represent that you are creating the account on behalf of a duly organized legal entity and that you have authority to bind it. The Services are not directed at consumers or children under 13 (or 16 in the EEA / UK).

3.3 Organization accounts

The organization's owner or admin is responsible for the organization's compliance with these Terms, for adding and removing members, and for ensuring all communications, employment, and data-protection laws are followed.

3.4 Security

You will notify us immediately at security@generalsoftwarecompany.com of any unauthorized use of your account. We may suspend access to investigate suspected security incidents.

4. Plans, fees, and renewals

All plans are paid; there is no free tier.

Fees, billing cycles, base pricing, included usage, and usage-based overage rates (AI tokens, call minutes, messages, routes, documents processed, etc.) are presented on the Order Form, in-product checkout, or pricing page (each, an "Order") and form part of these Terms.

Subscriptions auto-renew unless cancelled before the renewal date. We send renewal reminders as required by law. Fees are exclusive of taxes; you are responsible for all applicable sales, use, VAT, GST, and similar taxes. Payments are non-refundable except as required by law. We may suspend the Services after notice for overdue payments.

5. Customer content

Ownership, license grant, AI / RAG rules, your responsibilities, end-to-end encryption and email rules, and chat / phone encryption details apply — including the ability to exclude documents from AI / RAG, no current fine-tuning on Customer Content, shared email accounts with audit trails, API keys, and the prohibition on using external email clients.

6. Acceptable use

Prohibited conduct, including AI-specific prohibitions, applies as set forth in the full Acceptable Use Policy at centerleap.com/legal/acceptable-use, which is incorporated by reference.

7. Communications-specific terms

7.1 General compliance

Recording-disclosure automation and SMS / MMS / email consent responsibilities under TCPA, CAN-SPAM, CASL, and the GDPR / ePrivacy framework apply to all use of the voice, text, and email Services. Customers are responsible for obtaining and documenting end-recipient consent for messages they send through the Services.

7.2 SMS messages from centerleap to you

When you provide a mobile phone number and opt in to SMS from centerleap (for example, by ticking the SMS-consent checkbox on a centerleap.com form), centerleap may send you:

Transactional SMS — account alerts, verification codes, appointment reminders, support replies, and delivery notifications.
Occasional service SMS — onboarding messages, product updates relevant to your account, and outreach about your inquiry.

Message frequency varies based on your activity. Standard message and data rates may apply from your wireless carrier.

You can opt out of SMS from centerleap at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message. Reply HELP or INFO for help. For other support, email support@centerleap.com or call +1 (888) 852-0069.

We will not sell or share your SMS opt-in or mobile phone number with any third party for purposes unrelated to providing you with the centerleap Services for which you opted in. Carrier subprocessors (Telnyx; see our Subprocessor list at centerleap.com/legal/subprocessors) receive your number only to deliver the message on our behalf.

7.3 SMS messages you send via centerleap

When you use the centerleap text product or any feature that sends SMS on your behalf to your customers, you are the sender under TCPA and CAN-SPAM and are responsible for:

Obtaining express written consent from each recipient before the first marketing message;
Honoring opt-out requests (STOP keywords) and not sending further messages to opted-out numbers;
Including identification of your business and an opt-out mechanism in your messages;
Maintaining records of consent and complying with quiet-hours rules where applicable.

centerleap provides STOP / HELP keyword automation and a consent audit trail to help you comply, but the underlying obligation to obtain and prove consent rests with you.

8. Privacy and security

Our Privacy Policy at centerleap.com/legal/privacy is incorporated by reference.

Where we process personal data on your behalf, the Data Processing Addendum (DPA) at centerleap.com/legal/dpa applies and is incorporated by reference.

We maintain reasonable administrative, technical, and physical safeguards. You must use the Services in accordance with reasonable security practices.

9. Third-party services and subprocessors

The Services rely on third-party providers. The current list, the data each subprocessor processes, and their location is maintained at centerleap.com/legal/subprocessors and includes Anthropic, Google (Gemini), Supabase, Cloudflare, Telnyx, Deepgram, ElevenLabs, HERE, LocationIQ, Brave Search, GitHub, Meta, Apple, Google, and Vultr, among others.

10. Intellectual property

Our IP ownership, your limited license, the feedback license, and the DMCA process apply. AI-generated outputs are your property, subject to applicable third-party model licenses.

11. Suspension and termination

You may delete your account and data via the in-product flow. We may suspend or terminate access for breach, non-payment, or legal requirement. Post-termination data handling and survival clauses apply.

12. Warranty disclaimer

THE SERVICES AND ALL AI OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, ERROR-FREE, OR LEGALLY COMPLIANT. YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VALIDATING ALL AI-GENERATED CONTENT BEFORE USE.

Nothing in these Terms limits non-waivable rights under applicable law.

13. Limitation of liability

The aggregate liability cap, exclusion of indirect / consequential damages, and statutory carveouts apply, with an explicit carve-in that we are not liable for damages arising from your reliance on AI outputs, autonomous routing, or HR / document recommendations.

14. Indemnification

Your indemnification obligations and our IP indemnification apply.

15. Governing law and disputes

15.1 Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15.2 Informal resolution

Before filing any claim, you agree to contact legal@generalsoftwarecompany.com and attempt good-faith resolution for at least 30 days.

15.3 Binding individual arbitration (US users)

Except as stated below, any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or Commercial Arbitration Rules for organizations). The seat of arbitration is Sheridan, Wyoming. Each party bears its own attorneys' fees unless the arbitrator awards them under applicable law.

15.4 Class-action waiver

You and centerleap agree to bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of representative or class proceeding.

15.5 Carveouts

Either party may (a) bring an individual claim in small-claims court, (b) seek injunctive or equitable relief in court for intellectual-property or confidentiality breaches, and (c) bring public-injunction claims in court where permitted by law.

15.6 30-day right to opt out

You may opt out of arbitration and the class-action waiver by sending written notice to legal@generalsoftwarecompany.com within 30 days of first accepting these Terms. The notice must include your name, account email, and a clear statement that you opt out.

15.7 EU / UK / EEA / Switzerland consumers

If you are a consumer resident in the EU, EEA, UK, or Switzerland, the arbitration and class-waiver provisions do not apply. You may bring claims in the courts of your country of residence or use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

16. Apple App Store terms

This section applies to any centerleap app obtained from Apple's App Store and supplements the rest of these Terms. It is required by Schedule 2 to the Apple Developer Program License Agreement.

Acknowledgment. These Terms are between you and centerleap only, and not with Apple. Apple is not responsible for the App or its content.
Scope of license. The license granted is a limited, non-transferable license to use the App on any Apple-branded products that you own or control, and only as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. The App may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing where applicable.
Maintenance and support. centerleap is solely responsible for providing any maintenance and support for the App, to the extent required by these Terms or applicable law. Apple has no obligation to furnish any maintenance or support.
Warranty. centerleap is solely responsible for any product warranties, whether express or implied. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation for the App.
Product claims. centerleap, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including product-liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims under consumer-protection, privacy, or similar legislation.
Intellectual property. In the event of a third-party claim that the App or your use of it infringes that party's intellectual-property rights, centerleap, not Apple, will be solely responsible for investigation, defense, settlement, and discharge of the claim.
Legal compliance. You represent and warrant that (a) you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and (b) you are not listed on any US Government list of prohibited or restricted parties.
Developer name and address. GENERAL SOFTWARE COMPANY LLC, 32 N Gould St., Sheridan, WY 82801, USA. Contact: support@generalsoftwarecompany.com / +1 (888) 852-0069.
Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
Third-party terms. You must comply with applicable third-party terms when using the App (e.g., your wireless data service agreement when using VoIP features).

17. Google Play terms

If you obtained a centerleap app from Google Play, your use is also subject to the Google Play Terms of Service at play.google.com/about/play-terms. In the event of any conflict between these Terms and Google Play's required terms, Google Play's terms govern to the extent of the conflict. The Data Safety disclosures in our Google Play listing accurately describe our data collection, use, sharing, and retention practices. You acknowledge that Google may update its policies from time to time and that continued use of the Android apps constitutes acceptance of those policies.

18. Government / restricted use

The Services are commercial items. Government users receive only the rights set forth in DFARS 227.7202 and FAR 12.212. The Services are not designed for classified information, high-impact government systems, or fail-safe environments (life support, nuclear facilities, aviation control, etc.).

19. Changes to these Terms

We may modify these Terms. Material changes will be notified at least 30 days in advance by email and in-product notice (or as required by law). Continued use after the effective date constitutes acceptance. If you do not accept, you must stop using the Services and may close your account; we will refund any prepaid, unused fees for paid plans.

20. Miscellaneous

Entire agreement, severability, no waiver, assignment, force majeure, notices, independent contractors, headings. As stated in the original agreement.
Language. The English version controls.

21. How to contact us

Support: support@generalsoftwarecompany.com / +1 (888) 852-0069
Legal: legal@generalsoftwarecompany.com
Privacy / DPA: privacy@generalsoftwarecompany.com
Security: security@generalsoftwarecompany.com
Abuse: abuse@generalsoftwarecompany.com
DMCA: dmca@generalsoftwarecompany.com
Mail: GENERAL SOFTWARE COMPANY LLC, Attn: Legal, 32 N Gould St., Sheridan, WY 82801, USA.