Terms of Service

Effective date: August 9, 2026
Last updated: August 9, 2026

These Terms of Service (the “Terms”) govern use of centerleap’s websites, web application, and mobile applications (collectively, the “Services”). Please read them carefully.

1. Contracting party and acceptance

The Services are operated by GENERAL SOFTWARE COMPANY LLC, a Wyoming limited liability company, doing business as centerleap (“centerleap,” “we,” “us,” or “our”). Our mailing address is 32 N Gould St., Sheridan, WY 82801, USA.

When these Terms refer to “Customer” or “you,” they mean the organization that creates an account or uses the Services, together with an individual who is authorized to accept these Terms for that organization. You represent that you have authority to bind that organization. If you do not have that authority or do not agree to these Terms, do not use the Services.

By creating an account, accepting an order, downloading a mobile application, or otherwise accessing the Services, you agree to these Terms, the Privacy Policy, the Acceptable Use Policy, and any order form or online plan terms that apply to your subscription.

2. The Services

centerleap is a business platform that may include communication, customer-relationship management, routing, workforce, document, e-signature, storage, automation, and AI-assisted features. Availability varies by organization subscription, administrator grants, location, device, and third-party service availability.

Web surfaces

• Marketing site: https://centerleap.com
• Web application: https://app.centerleap.com

Mobile applications. The Services include one CenterLeap mobile application for each platform:

• centerleap for iOS — bundle identifier com.centerleap.ios, distributed through Apple’s App Store.
• centerleap for Android — application identifier com.centerleap.android, distributed through Google Play.

The mobile applications provide authorized users access to available CenterLeap platform features. We do not offer separate mobile applications for individual CenterLeap products.

We may modify, suspend, or discontinue a feature where reasonably necessary for security, legal compliance, technical operation, or product development. We will use reasonable efforts to provide notice of material adverse changes to paid Services. Beta, preview, experimental, and early-access features are provided “AS IS” and may be changed or withdrawn at any time.

3. Eligibility, accounts, and organization administration

The Services are designed for business and professional use and are not directed to children. You must be at least 18 years old, or the age of legal majority where you live, and authorized to act for your organization. If local law permits an authorized employee under 18 to use a business account, the organization remains responsible for that use.

You must provide accurate account information, keep it current, safeguard sign-in credentials and devices, and promptly notify us at security@generalsoftwarecompany.com of suspected unauthorized access. You are responsible for activity performed through your account unless caused by our breach of these Terms or applicable law.

Organization owners and administrators control membership, permissions, product access, and organization data. They are responsible for ensuring that users they invite are authorized, trained, and subject to appropriate workplace, privacy, communications, and security policies.

4. Orders, fees, and taxes

Some Services require a paid subscription or usage-based charges. Applicable fees, billing periods, included usage, overage rates, and renewal terms are stated in an order form, checkout flow, or plan page (each an “Order”). An Order is incorporated into these Terms.

Unless an Order states otherwise, subscriptions renew automatically for successive billing periods until cancelled before the renewal date. Fees are non-refundable except where required by law or expressly stated in an Order. You are responsible for applicable taxes other than taxes on our net income. We may suspend paid Services for overdue, undisputed amounts after reasonable notice.

5. Customer Content and data

“Customer Content” means information, files, messages, communications, recordings, documents, contacts, images, prompts, and other material submitted to or made available through the Services by or for Customer.

As between the parties, Customer retains its rights in Customer Content. Customer grants centerleap a non-exclusive, worldwide, limited right to host, process, transmit, reproduce, display, and modify Customer Content only as needed to provide, secure, support, improve, and maintain the Services, comply with law, and enforce these Terms.

Customer is responsible for Customer Content and represents that it has all rights, permissions, notices, and lawful bases necessary for us to process it as directed. Customer must not upload or use content that violates law, third-party rights, contractual obligations, or these Terms.

Where Customer uses shared mailboxes, team channels, CRM records, or other collaborative features, authorized organization users may be able to view Customer Content and associated audit information according to administrator settings. Some Services offer encryption features; encryption availability and scope vary by feature and configuration. Do not assume that every Service, mailbox, message, or file is end-to-end encrypted.

6. AI-assisted features

AI features may generate text, summaries, classifications, recommendations, routes, or other outputs from inputs you choose to provide. AI output can be inaccurate, incomplete, offensive, or unsuitable for a particular purpose. You must review and validate every output before using or relying on it.

Do not use AI output as the sole basis for legal, employment, medical, financial, safety-critical, or other high-impact decisions. Customer remains responsible for decisions, communications, actions, and outcomes arising from its use of AI features. We do not use Customer Content to train our own general-purpose AI models. Provider-specific processing is described in our Privacy Policy and Subprocessor list.

7. Acceptable use

You must comply with our Acceptable Use Policy at https://centerleap.com/legal/acceptable-use, which is incorporated by reference. Without limiting that policy, you must not use the Services to break the law; infringe rights; send unlawful, deceptive, or unsolicited communications; distribute malware; interfere with the Services; bypass security controls; scrape or reverse engineer the Services except as law permits; or use AI features to create unlawful, discriminatory, fraudulent, or harmful content.

8. Communications, recordings, and location

If you use email, SMS/MMS, voice, recording, transcription, marketing, routing, or location features, you are responsible for complying with all applicable laws and industry rules, including consent, disclosure, opt-out, quiet-hours, recordkeeping, and employment laws. This includes laws such as the TCPA, CAN-SPAM, CASL, ePrivacy rules, and call-recording laws where applicable.

You must obtain and maintain any required recipient consent before sending messages, placing calls, recording or transcribing communications, sharing live location, or using customer data in a campaign. You must honor opt-out requests and not use the Services to evade carrier, platform, or anti-spam rules. centerleap may provide workflow tools, STOP/HELP handling, consent records, or reminders, but those tools do not transfer your legal obligations to us.

9. Privacy, security, and data processing

Our Privacy Policy at https://centerleap.com/legal/privacy explains how we process personal information as a controller. Where we process personal data on Customer’s behalf, the Data Processing Addendum at https://centerleap.com/legal/dpa applies and is incorporated into these Terms.

We use reasonable administrative, technical, and organizational safeguards designed to protect the Services and Customer Content. No method of transmission or storage is completely secure. Customer must use reasonable security measures, including appropriate access controls and prompt removal of departed users.

10. Third-party services

The Services may integrate with or depend on third-party platforms, app stores, payment providers, communications carriers, mapping services, cloud providers, and AI providers. Our current subprocessor information is available at https://centerleap.com/legal/subprocessors.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services, outages, changes, or content, except to the extent directly caused by our breach of these Terms. You are responsible for obtaining permissions needed to connect third-party accounts.

11. Intellectual property and feedback

We and our licensors retain all rights in the Services, software, documentation, trademarks, and related materials. Subject to these Terms and any Order, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable right for authorized users to access and use the Services during the applicable subscription term for Customer’s internal business purposes.

If you provide feedback, suggestions, or improvement ideas, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use them without restriction or compensation, provided we do not identify you publicly without permission.

12. Confidentiality

Each party may receive non-public information from the other that is marked confidential or should reasonably be understood as confidential (“Confidential Information”). Each party will protect the other’s Confidential Information using at least reasonable care and use it only to perform or exercise rights under these Terms.

Confidential Information does not include information that the receiving party can show was independently developed, lawfully known without restriction, publicly available without breach, or rightfully received from a third party without a duty of confidentiality. A party may disclose Confidential Information when required by law after giving notice where legally permitted.

13. Suspension and termination

You may stop using the Services at any time and may request account deletion through the in-product flow or the instructions at https://centerleap.com/legal/data-deletion. Termination does not relieve Customer of fees already owed.

We may suspend or limit access when reasonably necessary to protect users, the Services, third parties, or legal compliance, including for suspected fraud, security incidents, material breach, non-payment, or unlawful use. When practical, we will give notice and an opportunity to cure. We may terminate the Services for a material breach that is not cured within 30 days after notice, or immediately where delay would create material risk or be unlawful.

On termination, Customer’s right to use the Services ends. Data handling after closure is described in the Privacy Policy, DPA, and Data Deletion & Account Closure page. Sections that by their nature should survive, including payment, confidentiality, intellectual property, disclaimers, limitations of liability, indemnity, and dispute terms, survive termination.

14. Disclaimers

THE SERVICES, BETA FEATURES, AND AI OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not provide legal, employment, tax, medical, financial, or other professional advice. You are responsible for obtaining independent advice where appropriate. Nothing in these Terms excludes rights that cannot lawfully be excluded.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES CUSTOMER PAID TO US FOR THE AFFECTED SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US $100.

These exclusions and limits do not apply to liability that cannot be limited by law, including fraud or willful misconduct where applicable.

16. Indemnification

Customer will defend, indemnify, and hold harmless centerleap and its affiliates, personnel, and licensors from third-party claims, damages, costs, and reasonable attorneys’ fees arising from Customer Content; Customer’s use of the Services in breach of these Terms or law; Customer’s communications, recordings, or campaigns; or Customer’s violation of a third party’s rights.

We will defend Customer against a third-party claim that the unmodified Services infringe that third party’s United States patent, copyright, or trademark, and will pay damages finally awarded or approved in settlement, provided Customer promptly notifies us, gives us sole control of the defense and settlement, and reasonably cooperates. Our obligations do not apply to claims arising from Customer Content, third-party services, combinations not supplied by us, or use contrary to these Terms. Our sole obligation may be to modify the Services, obtain continued use rights, or terminate the affected Service and refund prepaid unused fees for it.

17. Export controls and restricted use

You may not use, export, re-export, or transfer the Services in violation of U.S. export controls, sanctions, or other applicable law. You represent that you are not located in or ordinarily resident in a comprehensively sanctioned jurisdiction and are not listed on a prohibited or restricted party list.

The Services are commercial items. They are not designed for classified information, life-support systems, nuclear facilities, air-traffic control, or other fail-safe or high-risk uses where failure could cause death, personal injury, or severe environmental harm.

18. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, excluding conflict-of-law rules. Before filing a claim, the parties will try in good faith to resolve it by contacting legal@generalsoftwarecompany.com and allowing at least 30 days for informal resolution.

For U.S. users, except where prohibited by law, disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer or Commercial Arbitration Rules. The arbitration seat is Sheridan, Wyoming. Either party may bring an individual claim in small-claims court or seek injunctive relief for intellectual property, confidentiality, or security breaches. Class, collective, representative, and private-attorney-general actions are waived to the extent permitted by law.

You may opt out of arbitration and the class-action waiver within 30 days of first accepting these Terms by sending your name, account email, and a clear opt-out statement to legal@generalsoftwarecompany.com. If you are a consumer whose local law prohibits these provisions, they do not apply to you to that extent.

19. Apple App Store terms

This section applies when you obtain the iOS app through Apple’s App Store.

1. These Terms are between you and centerleap, not Apple. Apple is not responsible for the app or its content.
2. Your license is limited, non-transferable, and for use on Apple-branded products you own or control, subject to Apple’s Usage Rules and applicable Family Sharing or volume-purchasing rules.
3. centerleap, not Apple, is responsible for maintenance, support, product claims, regulatory claims, privacy claims, and claims that the app infringes a third party’s intellectual-property rights.
4. If the app fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation.
5. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce this section.

20. Google Play terms

This section applies when you obtain the Android app through Google Play. Your use of Google Play is also governed by Google’s applicable terms. Nothing in these Terms limits rights or obligations that Google Play requires us or you to have. Data practices for the Android app are described in our Privacy Policy and the current Google Play Data Safety disclosure.

21. Changes to these Terms

We may update these Terms. For material changes, we will provide notice by email, in-product notice, or another reasonable method before the change takes effect where required by law. Continued use after the effective date means acceptance of the updated Terms. If you do not agree, you must stop using the Services and may close your account.

22. General terms and contact

These Terms and incorporated documents are the entire agreement between you and us regarding the Services and supersede prior agreements on that subject. If a provision is unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Questions or notices may be sent to:

• Support: support@generalsoftwarecompany.com
• Privacy: privacy@generalsoftwarecompany.com
• Legal: legal@generalsoftwarecompany.com
• Security: security@generalsoftwarecompany.com
• Mail: GENERAL SOFTWARE COMPANY LLC, Attn: Legal, 32 N Gould St., Sheridan, WY 82801, USA