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Acceptable Use Policy

Version 1

Effective Date: May 3, 2026

centerleap — Acceptable Use Policy

Effective date: May 3, 2026 Last updated: May 3, 2026

This Acceptable Use Policy (the "AUP") is incorporated into and forms part of our Terms of Service at centerleap.com/legal/tos. It describes uses of the Services that are not permitted. Violation of this AUP may result in suspension or termination of your account.

1. Prohibited conduct

You will not, and will not permit anyone else to, use the Services to:

  • Violate any applicable law or regulation, or infringe any third-party rights — including intellectual property, privacy, publicity, or contract rights.
  • Send unlawful, deceptive, harassing, defamatory, threatening, or obscene communications.
  • Send unsolicited bulk email or SMS (spam) in violation of CAN-SPAM, the Telephone Consumer Protection Act (TCPA), CASL, the EU ePrivacy Directive, or equivalent laws.
  • Record telephone calls or video meetings without obtaining all consents required under applicable two-party or one-party consent laws.
  • Transmit malware, viruses, exploit code, or other harmful software.
  • Probe, scan, or test the vulnerability of the Services without our explicit written permission, or attempt to bypass our security or rate limits.
  • Reverse engineer, decompile, or attempt to derive the source code of the Services, except to the extent applicable law permits despite this prohibition.
  • Resell, sublicense, or use the Services to build a competing product.
  • Transmit Protected Health Information (PHI) outside of permitted, contractually-covered flows; payment-card data outside PCI scope; child sexual abuse material; or other prohibited sensitive data.
  • Use the Services in any high-risk environment requiring fail-safe performance — including life support, nuclear facilities, aviation control, weapons systems, or similar applications.
  • Use the AI features of the Services to generate or distribute illegal, harmful, deceptive, or non-consensual content.

2. AI-specific rules

  • Do not rely solely on AI-generated content for legal, HR, financial, or safety-critical decisions without independent professional review.
  • You may exclude documents and folders from AI and Retrieval-Augmented Generation (RAG) processing at any time through your workspace settings.

3. Communications rules

3.1 Voice / calls

Use the platform's automatic disclosure prompts for recorded calls, and comply with all applicable consent laws (federal, state, and foreign). Two-party-consent jurisdictions include California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, and Washington (non-exhaustive).

3.2 SMS / MMS / text

  • Obtain prior express written consent before sending marketing messages, and prior express consent before sending informational, autodialed, AI-voice, or prerecorded messages.
  • Honor STOP, UNSTOP, and HELP requests (the platform handles these automatically; you must not disable that handling).
  • Follow carrier rules, including the SHAFT-C content prohibitions (sex, hate, alcohol, firearms, tobacco, cannabis) unless your campaign has carrier-approved age gating.

3.3 Email

Comply with CAN-SPAM (15 U.S.C. § 7701), CASL, and the GDPR / ePrivacy framework when sending commercial mail through the Services.

3.4 Chat / team channels

Maintain professional conduct. AI-assisted monitoring of chat channels, where present, is used solely for safety and compliance — not for advertising, profiling, or third-party data sharing.

4. Enforcement

We may monitor content to enforce this AUP, subject to our Privacy Policy and applicable legal limits. We may suspend or terminate access immediately and without prior notice if we reasonably determine that doing so is necessary to protect the Services, our users, or third parties.

We reserve the right to update this AUP from time to time. Continued use of the Services after updated terms take effect constitutes acceptance.

5. Reporting violations

Report suspected AUP violations or abuse to abuse@generalsoftwarecompany.com. Include URLs, message identifiers, timestamps, and any other relevant evidence so we can investigate efficiently.